Refund & Returns Policy: Your Satisfaction, Our Priority

“Experience the Luigi Difference: Risk-Free Premium Vaping”

At Luigi Live Resin Liquid Diamond Disposables, we stand behind every puff. Our commitment to excellence extends beyond our premium liquid diamond technology to guarantee your complete satisfaction. While cannabis products typically have strict return limitations, we’ve crafted a fair policy that protects both your rights and regulatory compliance.

Our Satisfaction Promise

If your Luigi disposable arrives damaged or defective, we’ll replace it—no questions asked. Contact us within 7 days of delivery with order details and photos, and we’ll ship a replacement immediately.

Simple Resolution Process

  1. Contact Us
    Reach our support team at support@luigiliveresindisposables.com within 7 days of receipt.
  2. Provide Details
    Share your order number, product issue, and clear photos/video.
  3. Instant Solution
    We’ll respond within 24 hours with:
  • Replacement shipping confirmation OR
  • Store credit for future purchases

Important Considerations

Due to the nature of premium vape products:

  • Opened/used products cannot be returned for health/safety reasons
  • Flavor preferences don’t qualify for returns
  • Final sale items (clearance/bundles) are non-returnable
  • Third-party purchases must be resolved through the original retailer

Refund Processing

Approved refunds will be issued to your original payment method within 3-5 business days. Store credits are available instantly for exchanges.

Return Shipping

We cover return shipping costs for eligible defective items. You’ll receive a prepaid label for secure, compliant shipping.

“What if my disposable malfunctions mid-use?”

Contact us immediately! We’ll troubleshoot the issue and if it’s a manufacturing defect, we’ll replace it regardless of the 7-day window.

Regulatory Compliance Note

All returns must comply with FDA regulations and state cannabis laws. Products must be in original, unopened packaging for eligible returns.

Your Trust Matters
We’ve processed over 12,000 satisfied orders with a 99.3% issue-free rate. While returns are rare due to our quality control standards, we’re here if you need us.

“Luigi’s policy reflects their premium standards – quick resolution when my delivery was mishandled. True integrity!”
– Marcus T., Verified Customer

Questions? Contact our Happiness Team:
📧 support@luigiliveresindisposables.com
⏰ Mon-Fri 9AM-6PM PST

This policy was last updated on August 12, 2025, and supersedes all previous versions.

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